Shipping & Returns

Shipping

United Kingdom (UK):

  • Delivery Time: Next business day.
  • Cost: £5, or free for orders over £150.
  • Dispatch: Orders placed before 1pm (Monday to Friday) are dispatched the same day. Orders after 1pm or on weekends are dispatched the next business day.

Europe:

  • Delivery Time: 1-3 business days for Central and Western Europe; 4-6 business days for Eastern and Southern Europe.
  • Cost: £10, or free for orders over £150
  • Dispatch: Orders placed before 1pm GMT (Monday to Friday) are dispatched the same day. Orders after 1pm GMT or on weekends are dispatched the next business day.
  • Customs & Duties: Due to the UK's departure from the EU, European customers may incur additional duties and taxes, which are the customer's responsibility.

Rest of World:

  • Delivery Time: 1-4 business days, depending on location.
  • Cost: £15, or free for orders over £150
  • Dispatch: Orders placed before 1pm GMT (Monday to Friday) are dispatched the same day. Orders after 1pm GMT or on weekends are dispatched the next business day.
  • Customs & Duties: International deliveries may be subject to import duties and local taxes, which are the customer's responsibility.


Returns

  • Policy: Returns are accepted within 14 days of receipt. Items must be unused, in their original packaging, and with all original tags attached.
  • Process: To initiate a return, please contact our customer service at team@gueltaguelta.com to obtain a returns reference number and further instructions.
  • Cost:
    • UK Returns: Free of charge.
    • International Returns: Customers are responsible for return shipping costs. Any duties or taxes paid are non-refundable.

Faulty Products: If you receive a faulty item, please contact customer service with proof of purchase and images of the issue for assistance.

For further assistance, contact team@gueltaguelta.com