Shipping & Returns

Shipping

United Kingdom (UK):

  • Delivery Time: 3–5 business days
  • Cost: £5, or free for orders over £150
  • Delivery times may vary slightly by destination.

Europe:

  • Delivery Time: 5–7 business days
  • Cost: £10, or free for orders over £150
  • Customs & Duties: Following the UK's departure from the EU, European customers may incur additional duties and taxes. These are the responsibility of the customer.
  • Delivery times may vary by destination.

Rest of World:

  • Delivery Time: 5–7 business days
  • Cost: £15, or free for orders over £150
  • Customs & Duties: International deliveries may be subject to import duties and local taxes, which remain the responsibility of the customer.
  • Delivery times may vary by destination.


Returns

  • Policy: Returns are accepted within 14 days of receipt. Items must be unused, in their original packaging, and with all original tags attached.
  • Process: To initiate a return, please contact our customer service team at team@gueltaguelta.com to obtain a returns reference number and further instructions.
  • Cost:
    • UK Returns: Free of charge.
    • International Returns: Customers are responsible for return shipping costs. Any duties or taxes paid are non-refundable.

Faulty Products: If you receive a faulty item, please contact customer service with proof of purchase and clear images of the issue for assistance.

For any further help, reach out to team@gueltaguelta.com.